Customer Service

The Christian Science Monitor The Christian Science Monitor- Article about Shoppers who spy on those who serve, amateur detectives rate firms on everything from cleanliness to customer service. Michelson & Associates, Inc. Michelson & Associates, Inc.- Description of the company and services offered. Apply online to be a shopper. Mystery Shopping Resources Mystery Shopping Resources- Listings of companies needing shoppers, a shoppers' bulletin board, a live chat area, and a page of links to free or inexpensive items. Mars Research Mars Research- Offers a wide variety of quantitative research studies, including mystery shopping and customer surveys. Sensor Quality Management Inc. Sensor Quality Management Inc.- Mystery shopping services with either local residents or shoppers who have experience in a particular industry. Information for clients; applicatio… National Shopping Service Network, LLC National Shopping Service Network, LLC- Offers a variety of mystery shopping services. Service Intelligence, Inc. Service Intelligence, Inc.- Provides actionable, real-time Internet-based mystery shopping and performance assessment across all of North America. A Customer's Point of View, Inc. A Customer's Point of View, Inc.- Mystery shopping services for retail, restaurants, transit providers, housing, living and care facilities, entertainment facilities and health ca… Ardent Services, Inc. Ardent Services, Inc.- Mystery shopper services catering to retail, restaurant, hotel, airline and car rental industries. Online application. Satisfaction Services, Inc Satisfaction Services, Inc- Mystery shopping and secret shopper services: online surveys and reporting customized quality and service evaluation programs to restaurant, hospitalit… Support Financial Resources, Inc. Support Financial Resources, Inc.- Customer-driven mystery shopping and consultative services specializing in the financial services industry. Jancyn Evaluation Shops Jancyn Evaluation Shops- Secret shopping services used by the retail, restaurant and rental housing industry. Service Evaluation Service Evaluation- Provides a solution for keeping on top of the front line. Service Excellence Group Service Excellence Group- Provides customer service development through mystery shops, customer service/management/sales training, personalized consultation, and a quarterly train… Mystery Shoppers Mystery Shoppers- Evaluates customer service and quality control. News for potential clients and shoppers, contact information, and details about the business. Shoppers Critique International Shoppers Critique International- Provides independent customer service evaluations by using guest mystery shoppers to evaluate employee performance. Details about services and ind… Ath Power Ath Power- Mystery shopper services catering to retail and financial services. Sales staff and management training and market research. Online application. Creative Image Associates Creative Image Associates- A consulting and training company specializing in assisting financial institutions to achieve a successful sales and service culture. Training, evaluati… Presence Quality Mystery Shopping Presence Quality Mystery Shopping- Specialists of network assessments. Performance In People Ltd Performance In People Ltd- UK-based telephone and video mystery shopping services. ITS (Incognito) ITS (Incognito)- Offers assessment of customer service, call handling and sales skills through the implementation of mystery customer programs. Specialising in the hospitality ind… J.M. Ridgeway Co. J.M. Ridgeway Co.- A market research and mystery shopping company providing national coverage. Shadow Shopper Shadow Shopper- Video mystery shopping company. Shoppers wear microvideo equipment to record interactions. Services, press releases and news, dealers, and contact information. Imyst, Inc. Imyst, Inc.- Provides customized mystery shopping services for automotive dealerships, retail locations, restaurants, hotels and apartments, telephone programs, and customer servi… Anonymous Insights, Inc. Anonymous Insights, Inc.- Marketing research firm that specializes in customer satisfaction programs. Online application. Second To None, Inc. Second To None, Inc.- Full service mystery shopping solutions. Apply online. IntelliShop IntelliShop- Nationwide mystery shopping and secret shopping solutions to more than 25 industries. Services include on site, video, telephone, and web. Online reporting system. ServiceTRAC, Inc. ServiceTRAC, Inc.- National and international mystery shopping and full service market research firm providing market analysis, measurements and solution services. Confero, Inc. Confero, Inc.- Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate. Online application. ICC - Decision Services ICC - Decision Services- Mystery shopping and merchandising solutions. Services retail and restaurant industry. Programs customized to meet the objectives and budget of customers. Service Check Service Check- Customer service audits performed throughout North America. At Random Communications At Random Communications- Telephone based shopper evaluations of service quality and efficiency. Customer follow-up and competitive analysis services also available. Berring HIne Consulting Berring HIne Consulting- Telephone-based mystery shopper programmes as part of a wider evaluation of public sector services. Advanced Feedback Advanced Feedback- San Diego, California based company providing various secret shopper programs. Mystery Review Mystery Review- Offers surveys to check how customers do see shops, hospitals and theaters. T & T Training T & T Training- Customer service training and consultancy. KL Consultancy KL Consultancy- Offers customer service training programes. Profile and courses. Scott Brown Scott Brown- Principle-based presentations on customer service. Contains profile, topics details, interview and client list. Akron, Ohio. Global Learning Partners, Inc. Global Learning Partners, Inc.- Training and consulting company offers performance improvement and continuining education programs. Caliluna Consulting Caliluna Consulting- Provides online customer service training for employees and managers to increase profits and improve business. Signature Worldwide Signature Worldwide- Offers customer service and sales skill training programs. Events calendar, and newsletter. Service Strategies Service Strategies- Provides industry standards, certification, training and consulting solutions for customer service, technical support, field service and professional service o… Craig Harrison's Expressions of Excellence Craig Harrison's Expressions of Excellence- Speaker, trainer and consultant Craig Harrison makes customer service fun and internalize customer service tenets. Mark Eppler & Associates Mark Eppler & Associates- Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups. Myra Golden Seminars Myra Golden Seminars- Keynotes, web based training and seminars designed with an emphasis on customer service improvement. Ford, Lisa Ford, Lisa- Speaks on customer service topics including managing, hiring and training. Audio, video and books available. Expressive Concepts Expressive Concepts- Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics. Gehegan & Associates Gehegan & Associates- Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for I… The Physics of Customer Service The Physics of Customer Service- International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download. JoAnna Brandi & Company, Inc. JoAnna Brandi & Company, Inc.- Customer care training program for managers.