Customer Service

Oriel Training Oriel Training- Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing. Peak Performance International Pty Ltd Peak Performance International Pty Ltd- Customer service and tailored, in-house sales training programs. Company profile, list of partners, and contacts. Martrain Ltd Martrain Ltd- Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile. Tooty Inc. Tooty Inc.- Customer service and sales strategy evaluating, developing, training and monitoring. Telephone Doctor Telephone Doctor- Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training. Service Quality Institute Service Quality Institute- Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter. Impact Learning Systems Impact Learning Systems- Skill-based training programs designed to change behavior and improve customer contact skills and related performance. Customer Service University Customer Service University- Provides customer service videos and training programs. Includes online ordering and contacts. Measure-X Measure-X- Customer service and retention training and measurement. Includes testimonials and services. Professional Edge Professional Edge- Communication skills, customer service training, presentation skills seminars, keynotes, coaching, consulting, and articles to improve sales, service, and overa… Optimum Operating Procedures and Services Pty Ltd Optimum Operating Procedures and Services Pty Ltd- Delivers training and reporting solutions, organizes mystery customers to evaluate restaurant or pub staff. Also telesales and p… Thank You Very Much, Inc. Thank You Very Much, Inc.- Offers customer service training that focuses on the experience of the front line service provider. Delivered in live as well as multi-media formats. M2S2 Communications M2S2 Communications- Provides services focused on the telephony industry. Profile, events and contact information. LMR Associates LMR Associates- Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and ind… Learning Journey, Inc. Learning Journey, Inc.- Solutions to help increase employee morale and give better customer service through communication and corporate culture. Interaction Metrics Interaction Metrics- Customer service audit specialists. Corporate Dynamics, Inc. Corporate Dynamics, Inc.- Training and consulting solutions for customer service, sales, and management related issues. SunShower Learning SunShower Learning- Video-based training program to inspire positive attitudes in front-line customer service employees. Ceres Innovations Inc. Ceres Innovations Inc.- The CERES model places employees at the center of customer relations within the company Dionco Inc. Dionco Inc.- A retail consulting firm specializing in retail selling skills and customer service skills. Jones Associates Jones Associates- Specializes in researching, preparing and delivering training programs Learning Curve Learning Curve- Tailored training courses in customer service and customer care for UK companies. Also includes a growing collection of "how to" articles. CustomNet Services CustomNet Services- Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada. Customer Service Review, Inc. Customer Service Review, Inc.- Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training. Customer Focus, Inc. Customer Focus, Inc.- On-site customer service training for service representatives. Coscia Communications Coscia Communications- Customer service consulting, training and development. Includes information on the company, services, programs and products. Taith Ltd Taith Ltd- Focus on service evaluation and customer consultation. Specializes in care, education, and training. CGA CGA- Customer experience specialists offering strategic consulting services and providing customer service training and advisory services using methods for understanding, measurin… Synetro Group, LLC Synetro Group, LLC- Offering consulting services aimed at customer experience for usability, and sales strategy. Company profile and contacts. Business Insights Group Business Insights Group- Provides customer and employee satisfaction consulting. Also training, mystery shopping solutions, surveys and culture audits. AeroComp Consulting Inc. AeroComp Consulting Inc.- Conducts customer service and relationship marketing consulting. Profile, rates and contact details. Zero Variance Zero Variance- Provider of quality, compliance, and performance assurance services to the contact center industry. Ageless Media Ageless Media- Management and technology consulting company that specializes in customer relations and customer service systems. Trendsource, Inc. Trendsource, Inc.- Offers customer service evaluations, compliance audits, awards programs, competition shops, and other key market intelligence reports. The Service Quality Department The Service Quality Department- Customer service consulting and training organization. Parago, Inc. Parago, Inc.- Design, development, and management of customer service focused marketing programs. Harding & Yorke Group Plc Harding & Yorke Group Plc- Provides loyalty, empathy and customer relationship solutions. Company mission, list of clients and contact information. The Customer Champion Institute The Customer Champion Institute- Provides consulting, training, and publication services to improve customer relationships and loyalty. Support Channel Ltd. Support Channel Ltd.- Specialists in the topic and customer management. List of services and contact information. Snow & Associates Snow & Associates- Dedicated to information and training regarding customer service and leadership issues. Cape Consulting Ltd Cape Consulting Ltd- Delivers measurable and sustainable improvements in customer service, customer satisfaction and customer loyalty. NICE NICE- Offers global integrated digital recording and management solutions, serving financial institutions, call centers, air traffic control sites, public safety centers, and clos… Customer Service Week Customer Service Week- Information, planning assistance, and celebration support materials and products for customer service week, the first week of October each year. International Customer Service Association International Customer Service Association- Promotes the development and awareness of the customer service profession through networking, education and research. Activities, publi… Contact Professionals Alliance Contact Professionals Alliance- Canadian association for call centre managers, supervisors, and other operational staff. Meets monthly in Toronto and Mississauga. Consortium for Service Innovation Consortium for Service Innovation- A non-profit alliance of customer service organizations that are working together to solve industry-wide challenges. Events, current members, mi… Customer Service Institute of Australia Customer Service Institute of Australia- CSIA is a professional, membership-based body dedicated to improving the standards of customer service both at an individual level and at … Customer Care Institute (CCI) Customer Care Institute (CCI)- CCI is an international organization serving customer care professionals. We focus on customer care issues found in the customer service, consumer a… The Association of Support Professionals The Association of Support Professionals- A national (U.S.) organization dedicated to the advancement of the software support profession. Members can join local chapters to share … Toronto Chapter of the International Customer Service Association Toronto Chapter of the International Customer Service Association- Membership details, activities, newsletter, career opportunities, and contact information.