Customer Service

PAN Research PAN Research- Services include mystery shopping, satisfaction surveys, and retail audit. Also website usability testing. React Surveys React Surveys- Providing mystery shopping services to measure and improve service delivery from a customer perspective. Shadow Shopper Shadow Shopper- Offers mystery shopping, website evaluation and reports. Focus Plus Service Auditors Focus Plus Service Auditors- An independent customer service monitoring company which provides evaluation of customer service. Albatross Albatross- Focus on customer service and sales performance in shops and offices across China and Asia. Company profile, news, and contacts. Perfectly Frank inc. Perfectly Frank inc.- A boutique mystery shopping company. Areas of specialization, pricing, and contacts. BestMark, Inc. BestMark, Inc.- Offers mystery and secret shopper services, including online surveys and reporting. AboutFace AboutFace- Provider of mystery shopper programs and secret shopping services. Clandestine Marketing Clandestine Marketing- Mystery shopping solutions, marketing research and secret mystery shoppers. Also retail observation and restaurant evaluation. BARE International BARE International- Mystery guest retail, hotel and restaurant reports since 1987. Video training and guest intercept programs also available. Online application. Quality Scheduling Group LLC Quality Scheduling Group LLC- Providers of scheduling, recruiting, and editing services for the mystery shopping industry. Personalized consulting service for each client. Mystery… Secret Shopper Secret Shopper- Mystery shopping programs provide a detailed competitive analysis. Digital and on-site evaluations. AQ Services International AQ Services International- Mystery shopping, quality research, and consultancy services. Company profile, locations and contacts. JKS Mystery Shopping Ltd JKS Mystery Shopping Ltd- Offers mystery shopping for retail, leisure and tourism sectors. List of services, profile and contacts. GAPbuster Worldwide GAPbuster Worldwide- Providers of mystery shopping services. Also customer experience evaluation and international benchmarking. Company profile, locations, contacts and Online sh… Dynamic Advantage Dynamic Advantage- Provides mystery shopping and customer satisfaction measurement services. News archive, and monthly newsletter. Frontline Shoppers Inc. Frontline Shoppers Inc.- Offering mystery shopping and merchandising compliance evaluations. Also consumer research and training services. All-Star Customer Service, Inc. All-Star Customer Service, Inc.- Offering traditional, audio, and video mystery shopping, and market research. Also training training programs. Data Quest, Ltd. Data Quest, Ltd.- Monitoring customer service performance and employee honesty in a broad range of industries (Hotels, Restaurants/Bars, Retail). ComSim, Inc. ComSim, Inc.- Gathers and reports customer perceptions, feedback and suggestions concerning products and services for high-technology companies. Profile, FAQ and contacts. Customer 1st Customer 1st- Full service mystery shopping company providing on-line reporting for customer service evaluation. Customer Point of View Customer Point of View- A mystery shopping service catering exclusively to the restaurant and hotel foodservice industries since 1985. Checkout (UK) Ltd Checkout (UK) Ltd- A customized mystery shopper program using specialized secret shoppers with a video recorded analysis. Inland Retail Services Inland Retail Services- Specialists in mystery shopping and merchandising services. Includes services and contacts. Shopper Anonymous Shopper Anonymous- Australian mystery shopping organization. RetailTrack RetailTrack- Retail, service, hospitality and call center mystery shopping. Retail Maxim Retail Maxim- UK-based mystery shopping services including competitor visits and internet and telephone shopping. ICU Associates Inc. ICU Associates Inc.- Provides services in the US, Canada and Puerto Rico to fast food chains, restaurants, airports, and convenient stores. Also provides private investigations in… Mysteryshopomatic.com Mysteryshopomatic.com- Online tools for mystery shopping providers: web-accessible form and report editors, ftp transfer, automatic scoring of submitted forms, and report download… Mysteryshopper.com.au Pty Limited Mysteryshopper.com.au Pty Limited- Focuses on Australian shops but also New Zealand, United Kingdom and the United States of America. The Kirandt Group, LLC The Kirandt Group, LLC- Offers mystery shopping and competitive intelligence services exclusively the casino gaming industry. Guest Check Guest Check- Offers mystery shopping investigative services exclusively to hotels, restaurants, and resorts. Service Alliance, Inc. Service Alliance, Inc.- Provides mystery shopping services to a variety of industries throughout the United States. Douglas Stafford Douglas Stafford- Video, telephone, and physical mystery shopping. Automotive industry specialists. Streaming video and audio results online. Quality Assessments Mystery Shoppers, LLC Quality Assessments Mystery Shoppers, LLC- Details how to become a customer and receive feedback on quality service, how to stimulate word-of-mouth, and suggestive selling. Pacific Research Group Pacific Research Group- Services include mystery shops, site inspections, and phone surveys. National Shopping Service National Shopping Service- Mystery shopping in America and Europe. Premier Service Premier Service- A Montreal-based firm in business for over 11 years, provides mystery shopping and consulting services across Canada, the US and Puerto Rico. Kinesis Kinesis- Web-based reporting that targets all levels of an enterprise. Mystery shopping, focus groups, web-site pop up surveys, telephone interviews and customer feedback. Shadow Shopper Shadow Shopper- Shoppers pay annual fee to be part of an employee database accessed by would-be mystery shopper employers. The Performance Edge, Inc The Performance Edge, Inc- Mystery Shopping services. Customer Service Feedback. Online application. Evaluation Systems for Personnel Evaluation Systems for Personnel- Provides mystery shopping and sales training services. [Houston] ServiceSense ServiceSense- Service evaluation programs and customer care consulting for restaurants, retail stores, service businesses and call centers. Northwest Loss Prevention Consultants Northwest Loss Prevention Consultants- Restaurant, apartment and retail mystery shops. On line shopper application. Sinclair Service Assessments Sinclair Service Assessments- Company provides mystery shopping services throughout the U.S. and abroad. Sign-up area for shoppers. Service Performance Group Service Performance Group- Mystery shopper program designed to objectively measure employee customer service skills, sales skills, product knowledge and other related criteria. Business Evaluation Services Business Evaluation Services- Business and retail on-site, telephone and customer feedback secret shopper services. Mystery Shoppers Ltd. Mystery Shoppers Ltd.- Mystery shopping and customer service training and consultancy services. UK. Richey International Richey International- Quality management programs to enhance performance, measure product quality, and maintain brand stature. Amusement Advantage, LLC Amusement Advantage, LLC- Amusement park mystery shopping. Online application.