Customer Service

Square Systems Ltd - Opinion-8 Square Systems Ltd - Opinion-8- Offers automated customer survey system that provides real-time feedback and verbatim comments about customer service or employee satisfaction. Res… CustomAnswers CustomAnswers- Provides online customer service support solution and web-based help desk, including knowledge base, issue tracking, call center, Dynamic FAQ, email management and … CRM Technologies Ltd. CRM Technologies Ltd.- Offering consultancy, design, programming, integration and training services, including relationship management solutions. News and contact details. Orasi Software, Inc. - IdeaScope Orasi Software, Inc. - IdeaScope- Features customer feedback management system to capture, monitor, and prioritize customer feedback. Also collect ideas, comments, and suggestions. Medallia Medallia- Provides turnkey customer feedback solutions. Product details, and company news. PhaseWare, Inc. PhaseWare, Inc.- Offers customer service application suite that consists of incident and knowledge management, customer web self-service, and business event management tools that … Simon Dutton Associates Ltd Simon Dutton Associates Ltd- Products and services information. Features Paritor Software for the education sector: EnsembleXP.Net and SOLO. Actricity Actricity- Offers web-based software to manage customer relationship and networking the CRM processes in sales, marketing and service. Transversal Corporation Ltd Transversal Corporation Ltd- Offers call centre knowledge management solutions. List of products. Contacts. The Service Manager - TSM The Service Manager - TSM- Provides a job logging, dispatch and invoicing solution. Includes time sheets, stock control, maintenance contracts. Company profile, contacts. Blue Tahiti Software Ltd Blue Tahiti Software Ltd- Provider of analytical CRM systems. Innovative companies use our software to slash sales and marketing costs. News and events. Contacts. Rapid Stability Incorporated Rapid Stability Incorporated- Provides custom software applications and solutions for customer service, help desk, CRM, security analysis with implementation and network marketing… Witness Systems Witness Systems- Supplies customer relationship management solutions. Focusing on customer service processes, and workforce performance. Training and consulting services. News, pa… ResponseTek Networks Corp. ResponseTek Networks Corp.- Provides customer experience management solutions. Areas of expertise. Services offered. Contacts. Satmetrix Systems Satmetrix Systems- Software and services company focused on customer experience management. Querybot Systems Querybot Systems- Automated knowledge base and interactive FAQ systems intended for small businesses. Q-go Q-go- Customer communications software based on natural language technology. Ulysses CRM Ulysses CRM- Developer of service-centric customer relationship management and facilities management software packages for small and medium companies. ScandiaCom ScandiaCom- Web based customer service database solutions for the high-end equipment manufacturers. Automated escalation process and failure analysis reporting capabilities. Aestiva Aestiva- Web-based solutions including help tickets, knowledge base, contact management, and email management. SupportSentry SupportSentry- Provides hosted, cost effective web-based customer service software. Some features include knowledge bases, email handling, and multiple site capabilities. Charter Continuum Charter Continuum- Customer relationship management with software for handling customer feedback ensuring customer retention. Precision Precision- Developer of help desk solutions. Aexis Aexis- Distributor and integrator in the Benelux and France of Advanced Business Intelligence solutions, which comprise corporate performance management, olap, crm, data warehousi… CRMReports CRMReports- Provides articles, news, glossary and other CRM related resources. Service Untitled Service Untitled- A blog focused on customer service and the customer service experience. Interviews, tips, and downloads. CSM CSM- Offers journal, advice, and information for customer service professionals. CRMDirectory.com CRMDirectory.com- News, products, and tutorials for those interested in customer relationship management. CRM Today CRM Today- Resource center featuring news, event and conference schedules, employment opportunities, case studies and articles. CRM Blog CRM Blog- News and commentary on CRM topics, including software and implementation. eCRMGuide eCRMGuide- Customer relationship management and e-business news. destinationCRM.com destinationCRM.com- Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcar… Customer Service Group Customer Service Group- Resource for customer service, call center and helpdesk professionals. CRM Daily CRM Daily- CRM news and information. Reality Check Mystery Shopper Reality Check Mystery Shopper- Shopper evaluations, surveys and audits. Apply online. ACE + Surveys Mystery Shopping ACE + Surveys Mystery Shopping- Offering customer service evaluations, exit interviews, and employee training with web access. Resource for shoppers and online application. Ethos Integrated Solutions Ethos Integrated Solutions- Providers of mystery shopping, process improvement, e-solutions and benchmarking studies in the Middle East. Tern Consultancy Tern Consultancy- Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping. Shoppers, Inc. Shoppers, Inc.- Mystery shopper services to bank, restaurant and retail industries. Employee incentive plans and surveys. Online application and shopper resource. HS Brands International HS Brands International- Services offered, staff, contact details, and shopper application. MSPA North America MSPA North America- Trade association representing the customer experience metrics (mystery shopping) industry throughout North America. Reality Based Group Reality Based Group- Video mystery shopping. Market Force Information Market Force Information- Customer experience management company providing mystery shopping, customer satisfaction surveys, contact center services, social media analysis, audits,… Retail Active Retail Active- Provides business intelligence by way of mystery shopping and customer satisfaction research and insight, for the retail, hospitality and leisure sectors. Amber Arch Amber Arch- Specialist business evaluations by mystery shoppers, service measurements and analysis. Acorn Management Associates Acorn Management Associates- Mystery shopping provider. Specializes in automotive after sales care. Also offers design, development and manufacture of specialist tools. The Hotel Shopping Network The Hotel Shopping Network- Provider of hotel mystery shopping and sales training services to the hospitality industry. Consumer Impressions, Inc. Consumer Impressions, Inc.- Providing mystery shopping services in the United States. Shop Incognito Shop Incognito- Offers mystery shopping training and support services. Also articles, podcasts and learning materials. Shoppers Confidential Inc. Shoppers Confidential Inc.- Services include customer satisfaction measurement, competitor intelligence, compliance and integrity audits, and customer surveys. Covers Canada and t…