Software

At Random Communications At Random Communications- (US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys. Contact Center Compliance Contact Center Compliance- Online "Do Not Call" list cleaning. Provides a free trial of cleaning services. HyperQuality HyperQuality- (US, IN) - Provides quality monitoring services. This company monitors customer communications and provide daily quality reports. 24Customer 24Customer- (NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales. DJN Solutions DJN Solutions- (UK) - Provide design and implementation services for call centre equipment. Dial Interactive Dial Interactive- (US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment. Zici Zici- (NZ, US, AU) - Provides call accounting solutions, call centre management and corporate directory solutions. Inbound Call Center Services Inbound Call Center Services- (US) - Offers free consulting on locating the best service provider for your inbound call center needs. Lieber & Associates Lieber & Associates- (US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service. Berring Hine Consulting Group Berring Hine Consulting Group- (UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery. Advanced Call Centre Consulting Advanced Call Centre Consulting- (CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysi… FurstPerson FurstPerson- (US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers. Barbara Burke & Associates Barbara Burke & Associates- (US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance. Harrington Consulting Group, Inc. Harrington Consulting Group, Inc.- (US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection an… GDS Communications, Inc. GDS Communications, Inc.- (US) - Offering training, scripting, programming and reporting services based around Nortel products. The Primas Group The Primas Group- (US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems. Customer Solutions Group Customer Solutions Group- (US) - Consulting firm specializing in inbound and outbound customer contact centers. The Northridge Group, Inc. The Northridge Group, Inc.- (US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes… CCT Group, Inc. CCT Group, Inc.- (US) - Provides call center consulting services focused on operational and service needs. Customer Relationship Metrics Customer Relationship Metrics- (US) - Produces customer relationship management research. M&C Associates M&C Associates- (US) - Providing knowledge, experience, and counsel in support of call center services. Vocal Laboratories Inc. Vocal Laboratories Inc.- (US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response sys… Amtech Marketing, Inc. Amtech Marketing, Inc.- (US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment. Call Center Learning Solutions (CCLS) Call Center Learning Solutions (CCLS)- (US) - Specializes in skills training for call center agents and managers through various online courses and e-books. Eric Fraterman Consulting Eric Fraterman Consulting- (CA) - Customer service consultant specializing in client satisfaction, retention and loyalty. Help-Line Help-Line- (FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English. Southwestern Company Southwestern Company- Markets family-oriented educational reference products through a sales force of several thousand students each summer. The students are independent contracto… Bookspeed Bookspeed- UK based wholesaler, specialising particularly in mind body spirt and Scottish interest books. Provides account opening information, booklist downloads and customer ser… Bertram Books Bertram Books- UK based international wholesaler. Provides online account functionality, with book news, promotional information and details of the Bertline service. Gardners Books Gardners Books- UK based book wholesaler. Provides ISBN search, account opening information, book news and reviews and online account functionality.